What Our Customers Say
Real reviews from the businesses and coffee lovers we work with across sales and servicing
From first-fix repairs to full machine installs, our customers keep coming back — and telling their friends.
Customer Reviews
Like to thank Cortile for their patience and attention to detail fitting our espresso machine and ancillary equipment into a new mobile coffee shop — an excellent job supported by brilliant customer service.
Shaun H.
Recently purchased a beautiful Victoria Arduino E1 Prima EXP from Cortile Coffee — very pleased with the service, right from my first enquiry. Nice to be able to buy something like this reasonably local, within Wales. No complaints at all.
Andrew F.
I’ve been sourcing my coffee personally from Cortile for years, and for our business for the last 6 months, and can’t recommend them highly enough. Hugely knowledgeable staff who are passionate about all things coffee and go above and beyond for their customers.
Phill G.
Fantastic service received from the guys at Cortile. Excellent communication, kept us updated throughout the whole repair process and very reasonably priced. Would 100% recommend.
Louise D.
Cortile Coffee team are fantastic, we have worked with them for years, always on time and very efficient. Richard is amazing, always polite and very professional — it’s always a pleasure to see him.
Ida N.
Absolutely superb customer service! From the first phone call to collecting our fully repaired LaPavoni, the team at Cortile were excellent. Richard, Sara and team obviously care about their customers, and of course, coffee. Our LaPavoni is 20 years old and looking and working like new!
T Garman
I took my coffee machine in for repair with Richard in the workshop today. I expected the repair to take a few days, however the guys turned it around for me in the day. Very reasonably priced, and Richard is absolutely passionate about the business — a complete star!
Alison
Rich was very helpful and friendly. I called at around 6pm to ask about machine repairs, and he was with us by about 8pm and had the machine repaired by 9:30pm. Highly recommended!
Bar Roukes
Richard at Cortile Coffee has repaired and serviced my ancient Gaggia Classic coffee maker, it is as good as new! The work was done amazingly quickly and I am absolutely delighted. Lovely to find a complimentary bag of beans in the packaging too.
Mary S.
I wanted to use a local company to purchase a coffee machine for my husband. The service I received from Cortile Coffee was excellent, with regular updates from Sara. Lovely to meet Richard when I collected the machine, who talked me through how to use it and suggested some coffee to try.
Rio E.
Absolutely fantastic service from Richard to repair my coffee machine. So helpful, professional and knowledgeable, I picked up so many tips. I would definitely recommend.
Kristian R.
Just bought a coffee grinder from Cortile Coffee and was very impressed with the service, helpfulness and friendliness of Rich. Would highly recommend.
Ian K.
Wanted to say a massive thank you to Richard at Cortile Coffee for repairing our commercial coffee machine, and at a great price! Service was exceptional, with Richard keeping us informed at every stage. Would thoroughly recommend to anyone.
Gemma B.
